Refund policy
At Nest Essentials, all purchases are considered final sale. For safety, hygiene, and health protection reasons — especially following COVID-19 — we are unable to accept returns, exchanges, or refunds on delivered merchandise. Please review our policy carefully before completing your purchase.
Final Sale Policy
All products purchased from Nest Essentials are final sale and are not eligible for returns, refunds, or exchanges unless the item is defective or damaged upon arrival.
Due to the nature of our products and hygiene standards, we are unable to accept returns on opened, used, or delivered merchandise, including but not limited to:
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Mattresses
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Pillows
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Duvets & duvet inserts
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Mattress protectors & pillow protectors
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Bedding, sheets, shams, and linens
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Adjustable bases
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Bed frames
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Clearance items
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Floor models
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Custom or special orders
Please ensure all measurements, sizes, colors, and product selections are confirmed before placing your order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@nestessentials.ca with:
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Your order number
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A description of the issue
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Photos of the product and packaging
Our team will review the claim and work toward an appropriate resolution, which may include a replacement, repair, store credit, or manufacturer warranty claim where applicable.
Manufacturer Warranties
Certain products may be covered under manufacturer warranties. Warranty claims are subject to the manufacturer’s review and approval process and do not guarantee immediate replacement or refund.
Shipping & Delivery
Delivery and shipping fees are non-refundable once an order has been shipped or delivered.
Customers are responsible for ensuring access measurements (doorways, staircases, elevators, hallways, etc.) are confirmed prior to delivery. Additional delivery charges may apply if redelivery or special handling is required.
Contact Us
If you have any questions before purchasing, our team is happy to help.
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Email: info@nestessentials.ca
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Phone: 778-982-1197
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Visit us: 122-15745 Croydon Drive, Surrey, BC, Canada
Thank you for supporting Nest Essentials.